✅ ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

• The return request is raised within 7 days of delivery
• The item is unused, unwashed, and in its original condition
• All original tags, packaging, and accessories are intact
• The item is not from a non-returnable category (see below)
• Proof of purchase (order ID or invoice) is provided

🚫 NON-RETURNABLE ITEMS

The following categories are not eligible for return or exchange due to hygiene, safety, or product nature:

• Beauty & personal care products (skincare, haircare, cosmetics)
• Perfumes & fragrances (once opened)
• Innerwear, lingerie, and swimwear
• Perishable or consumable goods
• Customised or personalised items
• Items marked as "Final Sale" or "Non-Returnable" on the product page

🔄 RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact us at cs@aaronlexonline.in or via our Contact Form within 7 days of receiving your order
2. Provide your Order ID, item(s) to be returned, and reason for return
3. Our team will review your request and respond within 1–2 business days
4. If approved, you will receive instructions for returning the item
5. Pack the item securely in its original packaging and ship it to the address provided

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item received.

🔁 EXCHANGES

We offer exchanges for size, colour, or variant subject to stock availability. Exchange requests must be raised within 7 days of delivery. If the requested variant is unavailable, a refund or store credit will be offered instead.

⚠️ DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, different from what you ordered, or missing parts/accessories, please contact us within 48 hours of delivery with:

• Your Order ID
• Clear photographs of the item and packaging
• A brief description of the issue

We will arrange a free return pickup and offer a full refund, replacement, or store credit at your preference.

💰 REFUNDS

Refund Timeline (after return is received & inspected):

• Prepaid orders: Refund to original payment method within 5–7 business days
• COD orders: Refund via bank transfer / UPI within 5–7 business days (bank details will be collected at the time of return approval)
• Store credit: Issued within 1–2 business days

❌ ORDER CANCELLATIONS

Before Dispatch: Orders can be cancelled within 12 hours of placement by contacting us immediately. A full refund will be issued for prepaid orders.

After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery as per the return policy above.

COD Orders: If a COD order is refused at delivery without a valid reason, we reserve the right to restrict future COD availability for that account.

🎁 SALE & PROMOTIONAL ITEMS

Items purchased during sale events or with promotional discount codes may have modified return eligibility. Any such restrictions will be clearly communicated on the product page or at checkout.